TERMS AND CONDITIONS AGREEMENT
This Terms and Conditions Agreement (“Agreement”) is entered into by and between AllPaths Wellness LLC (“Provider”) and the undersigned customer (“Customer”), collectively referred to as the “Parties,” with respect to the services provided by Provider, including but not limited to personal training, reiki, massage therapy, group exercise classes, tai chi, and yoga (collectively, the “Services”). By receiving and participating in the Services, the Customer agrees to abide by the terms and conditions set forth herein.
GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois without regard to its conflict of law principles.
RULES AND REGULATIONS
The Customer agrees to abide by all rules and regulations established by Provider, including but not limited to safety guidelines, class schedules, and facility usage policies.
Disruptive or inappropriate behavior may result in immediate termination of the Services without a refund.
PAYMENT AND FEES
Payment for the Services shall be made in accordance with the pricing and payment terms agreed upon between Provider and Customer.
The Customer is responsible for any fees associated with late payments or returned checks.
CANCELLATION AND REFUND
Cancellation Policy: The Customer must provide notice of cancellation in accordance with Provider’s cancellation policy. Failure to do so may result in a forfeiture of fees paid.
Refund Policy: Refunds, if applicable, will be issued in accordance with Provider’s refund policy, as specified at the time of purchase.
PERSONAL INFORMATION & PRIVACY
The Provider may collect and use personal information provided by the Customer for the purpose of delivering the Services and for internal business operations. The Provider will handle personal information in accordance with applicable privacy laws and its privacy policy.
Customer information, including but not limited to contact details and payment information, may be shared with third-party service providers to facilitate the provision of Services.
CHANGES TO TERMS AND CONDITIONS
Provider reserves the right to modify or amend these terms and conditions at any time. Notice of any changes will be provided to the Customer through written communication or by posting updated terms on Provider’s website. Continued use of the Services after such changes constitutes acceptance of the updated terms.
LIABILITY WAIVER AND MEDICAL ADVISORY
This Liability Waiver and Medical Advisory (“Waiver”) is an important document that you, the client, must read and understand before participating in any activities or sessions provided by AllPaths Wellness LLC (“Provider”). By participating in our services, you acknowledge and agree to the terms and conditions outlined below.
1. ACKNOWLEDGEMENT OF RISKS
You acknowledge and understand that participation in activities or sessions provided by Provider, including but not limited to personal training, reiki, massage therapy, group exercise classes, tai chi, and yoga, may involve physical, mental, and emotional exertion and may have associated risks. These risks may include, but are not limited to, physical injury, discomfort, stress, and emotional responses.
2. CONSULTATION WITH MEDICAL PROFESSIONALS
You are strongly advised to consult with a qualified medical professional, doctor, and/or therapist before starting any activities or sessions with Provider. This is particularly important if you have any of the following:
Pre-existing medical conditions
Injuries or physical limitations
Mental health concerns
Recent surgeries or medical procedures
Medications or treatments that may affect your ability to participate safely
3. RESPONSIBILITY FOR HEALTH
You are responsible for your own health and well-being. It is your responsibility to inform the Provider of any medical conditions, physical limitations, or special requirements that may affect your participation in the activities or sessions. Failure to do so may increase the risk of injury or discomfort.
4. VOLUNTARY PARTICIPATION
Your participation in the activities or sessions provided by Provider is voluntary. You have the right to decline or discontinue participation at any time if you feel that it is not suitable for your current physical, mental, or emotional condition.
5. RELEASE OF LIABILITY
To the fullest extent permitted by law, you release Provider, its employees, instructors, and agents from any and all liability for injuries, damages, claims, or losses that may arise from your participation in the activities or sessions. This includes, but is not limited to, injuries or illnesses that may occur during or after sessions.
6. ASSUMPTION OF RISK
You assume all risks associated with participating in the activities or sessions, even if such risks arise from the negligence or carelessness of the Provider or its employees, instructors, or agents.
7. EMERGENCY MEDICAL CARE
In the event of a medical emergency, the Provider reserves the right to seek medical attention or call for emergency services on your behalf if you are unable to do so. You agree to bear all costs associated with any such medical treatment or transportation.
8. AGREEMENT TO WAIVER
By participating in the activities or sessions provided by Provider, you acknowledge that you have carefully read and understood the Terms, Conditions & Liability Waiver. You voluntarily agree to be bound by its terms and conditions.
I acknowledge that I have read and understand the Terms, Conditions, Liability Waiver & Medical Advisory. I am aware of the risks involved, and I have consulted with a medical professional, doctor, and/or therapist as recommended. I voluntarily accept the terms and conditions of this Waiver.
MASK POLICY
At AllPaths Wellness LLC, we are committed to providing a safe and healthy environment for all our customers and employees. In accordance with public health guidelines and to prevent the potential spread of illness, we have implemented the following mask policy:
MASK REQUIREMENT FOR SICK INDIVIDUALS AND THOSE SHOWING SYMPTOMS
1. All individuals who are currently sick, experiencing symptoms of illness, or have reason to believe they may be contagious are required to wear a mask that covers their nose and mouth while on our premises.
2. This requirement applies to both vaccinated and unvaccinated individuals.
3. Masks must be properly worn over the nose and mouth without gaps.
4. The mask requirement is in place to protect the health and safety of everyone in our establishment.
We kindly ask for your cooperation and understanding. Your adherence to this policy helps us create a safer environment for everyone.
Thank you for your support.
Payment & Cancellation Policy
Payment For Services:
Payments can be made remotely or in-person. Payment can be made in the form of cash or the Venmo app.
Cancellation & Changes of an Appointment:
Please be courteous and contact AllPaths Wellness promptly if you are unable to attend a scheduled appointment. The canceled time period can then be reallocated to someone who is in urgent need of treatment. If it’s necessary for you to cancel or change your scheduled appointment we require that you email AllPaths Wellness (allpathswellness@gmail.com) with at least 24-hours in advance.
How to Cancel Your Appointment:
To cancel an appointment please email allpathswellness@gmail.com. If you would like to reschedule your appointment please feel free to add that to your message or leave your phone number or email and let me know the best time to return your call. Refunds will be provided for prepaid service that cancel with advance notice.
No-Show Policy:
A “no-show” is someone who fails to arrive for a scheduled appointment without communicating their cancellation with at least 24-hours in advance to cancel. “No-shows” can be an inconvenience and also impact people who are in need of a session.
Late Cancellations:
Late cancellations, less than 24 hours notice, will be considered a “no-show”. Exceptions will only be made in extraordinary circumstances. Cancellations made more than 24-hours in advance of your scheduled appointment time will not be assessed a cancellation fee.
Important Points to Remember:
- All changes and cancellations must be made at least 24-hours in advance,
- Clients who change or cancel their scheduled appointment at least 24-hours prior to the scheduled time may reschedule their appointment with no incurred fee,
- Failure to attend a scheduled appointment without providing the required 24-hours advance notice will result in 1( full payment required for the missed appointment time)
- Emergency appointment cancellations and changes are handled on a case-by-case basis
- Refunds will be provided for prepaid individual service that cancel in advance
DENIED CREDIT CARD CHARGES
- Refused or denied credit card charges will incur credit card fees as assessed by my credit card processing company. All fees and outstanding balances are due and payable upon receipt.
REFUNDS FOR SERVICES PERFORMED
- No refunds will be given after a service has been performed.
- Refunds will be provided for payment prior to services being rendered and with advanced notice.
CLASS / EVENT REGISTRATION FEES
The following applies to Classes and Workshops.
All Classes & Events:
- Full payment or deposit is required upon class registration
- Late Registrations: Space allowing, students may still enroll in a class or event—please be sure to contact me for space availability, registration, and payment details in advance.
- All outstanding balances are due and payable on the first day of class or event.
CANCELLATIONS
Postponement of a class or event due to inclement weather or other unforeseen events will result in rescheduling the affected classes or events. All registered students and attendees will be notified by the Center via telephone and email of the new class or event date/s. All applicable fees will be transferred accordingly.
Cancellation requests must be made by either: a) telephone to a one of our staff, b) leaving a telephone voice message. Failure to notify us of a cancellation request prior to the scheduled class or event by one of the foregoing cancellation methods will be considered a failure to notify or no-show. The use of multiple communication types (e.g. phone message and email) is encouraged.
CANCELING ATTENDANCE 2 days or more prior to scheduled class or event
Students who cancel attendance of any class or event by notifying AllPaths Wellness of such cancellation two (2) days or more before the first day of said class or event may opt to:
- Transfer deposit and class fees to a future class or event within one year from the initial class date, or
- opt to receive a refund. NOTE: All refunds for payments made by credit card will be refunded to the credit card used to make the original payment—less a 6% refund fee based on the original total payment amount.
CANCELING ATTENDANCE within 1 days or less of scheduled class or event
Students that cancel class or event attendance within one(1) days or less prior to the first day of said class or event shall forfeit all paid deposits and class fees.
Students that cancel class or event on the first day of said class or event or fail to attend such scheduled classe/s or event/s shall forfeit all paid deposits and class fees.
All paid but unused class and/or event fees credited towards future/upcoming classes and/or events become non-refundable, not transferable, after one year from the date payment was made for the originally scheduled class and/or event.
The cancelation agreement is to ensure timely communication and respect, please communicate any issues, illness, as soon as possible and I’ll try to best accommodate and reschedule.